|at Bang Digital (view profile)|
|Location||West Perth, WA, Australia|
|Date Posted||September 16, 2022|
We are seeking an enthusiastic and experienced individual to assist the CX team with developing and implementing customer experience strategies for our clients; some of Australia’s best-known brands!
Your typical day:
Working with the Head of CX and Web to develop killer automation and customer experience strategies that support a client’s broader business objectives.
Working directly with clients to develop clear workflows that add value, reduce administration and increase conversions.
Working with clients to understand their business needs and sales process and using CRM's to improve the customer experience.
Collaborating with the campaign and other technical teams to optimise and improve the strategies you manage.
Thinking of creative ways to address our clients’ challenges.
Supporting your team with various strategy tasks.
Supporting the Head of CX and Web in client meetings and business development.
Skills & Experience
Previous CRM or automation experience, whether on the job or through your own external learning.
Experience working with clients or stakeholders (internal or external) in gathering information, understanding requirements and developing solutions via automation or CRM.
Attention to detail in everything you do.
The ability to problem solve and a proven self learner.
Ability to work autonomously on projects, and effectively manage your own time and priorities.
Experience in automation and CRM platforms such as ActiveCampaign, Klyavio, Microsoft Dynamics, Hubspot, Salesforce and so on.
Experience with Google Analytics and Google DataStudio, with certifications being ideal.
Experience with using tools such as Google Tag Manager, Google Data Studio and Zapier.
Experience working with project management and time sheeting tools.
What's important to us?
Our values are at the core of what we do, so it’s really important that you understand them, and most importantly, are as excited by them as we are:
Bring your passion for discovery and fun
Always take ownership
Never forget the bigger picture
Give thought to your communications
We will invest in you as a person, and we want you to succeed and be excited to come to work each day. We remunerate based on attitude, performance and continuous value-adding.
To apply for this position please include:
Cover Letter addressing the above criteria
Resume and references
Remember, your cover letter is your chance to shine! Show us how you meet the criteria, but most of all, show us your personality. Your cover letter can also be a video submission or clever use of technology. This is your opportunity to make yourself stand out, and by doing so, we know you will have the ability to do this for our clients.
Applications from recruitment agencies will NOT be considered at this time.
Address all cover letters to Geordie, please.
If this sounds like a job for you. Please apply here https://www.seek.com.au/job/58417099