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Account Executive / VIP Care - 6 month contract

at Adstream
Location South Melbourne, Australia
Date Posted March 3, 2021
Category Account Management
Job Type Contract


Account Executive – VIP Care

Adstream provides a Connectivity Suite for the ad industry, combining collaboration tools, digital asset management, a global distribution network and powerful analytics to provide smarter, more collaborative advertising workflows bringing the marketing and production processes together from idea to delivery for greater visibility, productivity, insight and performance.

We are looking to hire an Account Executive for our VIP Care Team on a full time basis (6 month initial contract) to look after day-to-day management of VIP Accounts. If you are looking for a success career path in sales and account management this is the role for you.

The Job:
As a VIP Account Executive, you will look after the company’s VIP clients, building personal relationships and creating a personalised experience for them. You will be responsible for managing, retaining and growing a portfolio of assigned clients.

Actively foster and manage the success of a portfolio
Establish a trusted relationship with each client and drive continuous value of our products and solutions
Drive engagement & adoption and foster enthusiastic, passionate clients
Be responsible for customer satisfaction, retention, and expansion of existing accounts
Build and conduct executive business reviews, listening to customer feedback and discovering areas of improvement
Own churn, retention, and growth targets monthly for your specific client account

The Fit:
Proven experience in achieving sales and/or retention targets with telephone customer service experience
Existing experience in or the ability to quickly acquire understanding of the advertising industry
Client centric approach to work with the ability to understand and facilitate clients’ needs
Professional communication skills, including the ability to engage and build conversations over the phone and via email
Positive, can-do attitude, problem solver, inspiring and energetic
A quick learner who enjoys overcoming challenges, resolving issues or escalating as needed

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